Cosmos Collect

Configuration, not customization: Highly configurable user interface meets individual roles and specific industry requirements.

Measure results: Leverage more than 50 out-of-the-box reports, and easily build dashboards to analyze business by portfolio, portfolio group, office, workforce hierarchy, vendors and many other criteria.

Improve workflow efficiency: Adjust workflows in real time, segregate accounts using the rules engine, and with strategies, scheduled and on-demand jobs, automatic distribution, redistribution and other workflow options.

Improve the user experience: Contextsensitive help menus, configurable screens and fast response times add up to a positive and productive collector/debtor experience.

Maintain records automatically: The solution serves as the collections and recovery System of Record with built-in accounting functionality, tracking and managing receivables in real time.

Simplify compliance: Access regulatory information and corporate policy and product requirements, through a centralized framework, with pop-up alerts and audit tracking.

Streamline payment arrangements: Get paid via authorized settlement plans, convenience fees and support for industry standard payment methods, including credit card & debit card

Sharpen strategies with analytics: Leverage COSMOS collection efficiency, analytic models, and optimization to fine tune the best treatments for each portfolio, lender segments and regulatory requirements.

Reach consumers through their preferred channels: Improve customer contacts and increase the likelihood of resolution through COSMOS to target the right contact channel for each debtor.

Software-as-a-Service deployment option: Reduce IT footprint and capital expenditures and always have access to the most up-to-date capabilities, with a low cost to entry.

Streamline implementation and integration: Exchange high volumes of data and decisions with other applications while maintaining sub-second response.

Protect sensitive data with ironclad security: Data is protected against breaches, with a encryption layer for added security. Sensitive data can be masked and displayed only to specified users with required authorization

Know what happened and when, with audit trails: Access date- and timestamped audit trails containing historical logs of accurate, complete and up-to-date information.

Integrate with virtually any tool or product: Using an extensive Web Services library, the solution integrates easily with third-party systems.

Increased collection revenue: Doubled revenue in one year and increased average remittance size.

Decreased operational costs: 40% increase in daily processing volume, with 32% decrease in average account processing time.

Improved customer experience: 35% fewer account corrections and 41% lower average customer contact time.