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Cosmos Decisions

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Charter Financial Solutions LLC cosmos decisions

Make Smarter, Faster, Compliant Decisions with Advanced Analyticse

Savvy debt collection functions leverage analytics to make smarter decisions, automate rules and workflow, create sophisticated predictive models, and optimize resource use, workouts, or treatment priorities.
As a global leader in connecting better decisions to smarter actions, COSMOS has been driving innovations in debt collection analytics for more than 30 years. Through COSMOS, we offer analytic tools and decision services to allow businesses of all sizes and levels of sophistication to solve their most challenging debt management problems. These include:

COSMOS Analytic Tool

Collection Efficiency

Drive improvements in efficiency and output.

Collection Optimization

Help deliver optimal outcomes based on business goals and constraints.

Custom Collection

Performance-improving models using business-specific analytic data.

COSMOS Collection Efficiency help collectors decide which accounts to work with and how, covering the spectrum of collection opportunities from early stage to recoveries. They're ideal for any organization, including those with limited historical data or that are new to analytics.
Collection Optimization applies advanced analytic tools to address specific business issues, helping organizations boost collections performance while accounting for specific constraints.
Collection Models are analytically powered tools that help organizations predict outcomes based on their specific business objectives and data, helping a collector decide, for example, whether to allow an account to self-cure, charge-off or do nothing at all.

Take the Guesswork Out of Placements

Agencies, debt buyers and internal recovery departments are fundamental to successfully meeting recovery and loss objectives. Maintaining control and distribution of accounts to these critical resources can be a difficult, timeconsuming and manual process, unless the infrastructure is in place to streamline and manage accounts and stakeholders.

COSMOS service streamlines placement and management of contingency accounts within a single user interface. It helps organizations maintain control over the distribution and management of accounts to agencies, debt buyers and internal recovery departments.

COSMOS leverages custom analytics to identify the collection agency, or placement channel that will most likely optimize collections on accounts of that type.

COSMOS helps creditors leverage analytics to match every account to the best placement option, using channel strengths and weaknesses to manage assignments.

Organizations that have used the COSMOS have achieved:

30% increase in recovery dollars and 40% decrease in costs; 25% recovery uplift in first month alone.
99% reconciliation with vendors on account placement balance.
12% liquidation rate increase
5%-20% lift in recoveries through optimized account placement.
Performance improvement of 10%-20% through models that are frequently retrained.

Empower Debtor Connectivity with Multichannel Collections

Debtors expect and respond to collectors who communicate with them through their preferred channels. COSMOS uses mobile communications to shape targeted action and resolution strategies. It connects risk assessment and strategy creation— delivering the right message, over the right channel, at the right time. COSMOS helps organizations:

Improve customer retention:The solution delivers tailored interactions based on broader and more complex data, to engage the debtor while minimizing losses from delinquency.
Leverage the right channel:Sophisticated engagement strategies enable collectors to connect with customers over their choice of mobile, voice, SMS or email-at the right time-to drive resolution
Facilitate easier payment and rehabilitation:Leverage analytics to generate payment options, and make it easy for customers to respond electronically-putting them in control and on a track to recovering their good credit.
Quickly adapt the solution to your needs:Rapidly integrate with analytics, rules management applications, and decision engines and operational systems.COSMOS-experience fast start-up times and enjoy the operational benefits of a tested solution.

Organizations that have used COSMOS have achieved:

45% reduction in closing balances vs. neutral strategy.
18% improvement in roll rate from cycle 1 to 2.
34% reduction in collections letters sent.

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